Reference

Our Terms, Your Rights at fainalank

fainalank operates under a defined legal framework that sets out how your account, your data, and your activity on this platform are governed.

Jurisdiction-Dependent AccessData Protection PolicyAccount Terms Clearly StatedDispute Resolution ProcessPrivacy Rights Respected
fainalank Our Terms, Your Rights at fainalank
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about our terms, need to exercise a data right, or want clarification on how a specific policy applies to your account, our support team is reachable through…

Email Support Send your legal or data-related query to our dedicated policy inbox. We acknowledge receipt within 24 hours and aim to resolve most matters within 72 hours of your initial message.
Live Chat Our chat agents are available daily and can escalate policy or account-access questions directly to the compliance desk so you do not have to wait for an email thread to resolve.
Formal Written Request For data deletion, account-record requests, or formal dispute submissions, you may submit a written request through your account dashboard under Settings, and we will log and process it under our documented retention policy.
HOW WE HANDLE THIS

Data, Security and Account Rights at fainalank

Our approach to your data and account security is built around clear retention rules, limited access controls, and your right to request changes at any time.

Data Collection

We collect only the data needed to operate your account — name, contact details, payment method identifiers such as your UPI handle, and session activity. We do not sell this data to third parties under any circumstance.

Cookie Policy

Cookies on fainalank fall into three categories: essential session cookies, analytics cookies that are anonymised, and preference cookies. You can manage non-essential cookies through the consent panel on your first visit or in account settings.

Account Security

Your account is protected by password encryption and optional two-factor authentication. We log access attempts and will alert you by email if a login originates from an unrecognised device or location.

Data Retention

Account records are retained for the period required by applicable financial and gaming regulations in your jurisdiction. After that period, inactive account data is deleted or anonymised in line with our documented retention schedule.

Your Right to Access

You may request a full copy of the personal data we hold on your account at any time. Submit the request through your dashboard or via email, and we will deliver a structured data export within 30 days of verification.

Requesting Changes or Deletion

To correct inaccurate data or request account deletion, contact our support team with your account email. We will process verified requests promptly and confirm completion once the change or deletion is applied to our systems.

Common Legal Questions About Your Account

These answers address the questions we hear most often about terms, data rights, and account policies. If your question is not covered here, reach our policy team via live chat or email.

Access depends on local law in your state or territory. Where local legislation permits online gaming activity, you may create and use an account. You are responsible for confirming that your use is lawful in your specific location.

We store your registration details, payment method references such as your UPI or Paytm identifier, transaction records, and session logs. This data is used solely for account operation, fraud prevention, and regulatory compliance.

Log into your account, go to Settings, and select Data Request. Alternatively, email our support team from your registered address. We will verify your identity and deliver your data export within 30 days.

Yes. You can request account closure and data deletion through the Settings panel or by contacting support directly. Note that certain transaction records may be retained for the minimum period required by applicable law before deletion.

We will notify you by email at least seven days before a material change takes effect. The updated terms will also be posted on this page with a revised date. Continuing to use your account after that date means you accept the new terms.

Raise the dispute through live chat or by email. Our compliance team will review your case within five business days, provide a written response, and outline any further steps available to you under the applicable dispute process.

We store payment method references in encrypted form and never retain full card or bank account numbers. UPI handles and Paytm wallet links are tokenised at the point of entry and are inaccessible to unauthorised parties.