Reference

Your Agreement With fainalank Starts Here

These terms set out what you agree to when you open an account on fainalank and what we commit to in return.

Applies to all account holders in IndiaGoverned by applicable local lawUpdated when policy changes occurAvailable in plain English for Indian readers
fainalank Your Agreement With fainalank Starts Here
TERMS CONTACT

Reach Us About These Terms Directly

If any clause in these terms is unclear, or if you believe your account has been handled in a way that conflicts with what is written here, contact our support team through…

Live Chat Open the chat widget from any page on fainalank. Our agents can clarify specific clauses, confirm your account status, and escalate disputes to the compliance desk when needed.
Email Support Write to our support address for formal terms-related requests, including requests to close your account, retrieve your data, or flag a clause you believe has been applied incorrectly.
Help Centre The Help Centre on fainalank hosts the full text of current terms, a history of recent amendments, and answers to the most frequently raised policy questions from Indian account holders.
HOW WE HANDLE THIS

Six Ways We Uphold These Terms for You

fainalank treats these terms as a live document, not a formality. Below are the six specific areas where we apply policy to your account in a measurable, verifiable way — covering data…

Data Handling

We collect only the data needed to verify your identity, process payments via UPI or Paytm, and comply with applicable law. We do not sell your personal data to third-party marketers under any circumstance.

Cookie Policy

Our site uses functional and analytics cookies. You can adjust cookie preferences from the footer link at any time. Disabling non-essential cookies does not affect your ability to log in or transact via PhonePe or UPI.

Account Security

Your account is protected by password authentication and optional two-step verification. We never ask for your password over chat or email. Report any suspicious login attempt to support immediately for a security review.

Record Retention

We retain transaction records, including UPI and Paytm deposit histories, for the period required by applicable law in your jurisdiction. You can request a copy of your transaction log at any time through the Help Centre.

Compliance Contact

Our compliance desk handles formal objections to how these terms have been applied to your account. Contact details are listed in the Help Centre under the Policy section, not in the general customer-service queue.

Correction and Closure Requests

You may request correction of inaccurate account data or full account closure by writing to our support email. We process data-correction requests within 7 business days and closure requests within 14 business days.

Common Questions About These Terms

These questions reflect what Indian account holders ask most often when reading through the terms. If your question is not answered here, the Help Centre or live chat can point you to the right clause.

Access and eligibility depend on your local law and the state you reside in. We apply terms in accordance with applicable Indian law, which can vary by state. Check your local regulations before opening an account.

We notify you via the email address registered to your account whenever we make a material change to these terms. The updated version is also posted on this page with the effective date clearly marked at the top.

Yes. Write to our support email with the subject line 'Data Request' and include your registered email address. We will compile and send your data within 7 business days in accordance with applicable data-protection law.

Transaction records including UPI, Paytm, and PhonePe histories are retained for the legally required period after account closure. You can request a copy before closure, and we will send it to your registered email.

Contact our compliance desk via the Help Centre's Policy section. State the specific clause you believe was misapplied and your account details. We aim to respond to formal disputes within 48 business hours with a written outcome.

No. We do not share your login credentials or password with any third party. Payment processors such as UPI and Paytm receive only the transactional data needed to complete your deposit or withdrawal, nothing beyond that.

Send a closure request to our support email from your registered address. We will confirm receipt, process the closure within 14 business days, and return any eligible balance to the payment method you used most recently.