Reference

How fainalank Handles Your Personal Data

Our privacy policy sets out exactly what data we collect when you use fainalank, why we collect it, and the rights you hold over it at any time.

Data collected only for account purposesUPI, Paytm, PhonePe payment data protectedYour right to access or delete dataNo data sold to third partiesIndia-applicable jurisdiction

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What This Policy Covers and Where It Applies

fainalank Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data processed through the fainalank platform, including data generated when you fund your account via UPI, Paytm or PhonePe, browse our lobby, or contact support. Access to this platform and the applicability of this policy depend on your local law and

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are available where local law permits. We collect identity data (name, email, phone), transactional data tied to your payment method, device and session data for security purposes, and communication records when you raise a support query. We do not collect data beyond what is necessary to
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operate your account, process your transactions and keep the platform secure. Retention periods vary by category — transaction records are kept for the period required under applicable financial regulations, while inactive account data is reviewed periodically and deleted where retention is no longer legally required.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to exercise any right under this policy — access your data, correct an error, request deletion, or raise a concern about how we process your information — our privacy…

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered email and the specific right you wish to exercise. We log every request and respond within the legally required window.

Live Chat Support Start a live chat session from inside your account dashboard. Our support agents can log a formal privacy request on your behalf and confirm the reference number so you can track progress.

Account Settings Panel Several data controls — including marketing preferences, communication consent and session history — are available directly in your account settings without needing to contact us at all.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

From the moment you open an account, your data flows through encrypted channels. Payment details entered during UPI, Paytm or PhonePe transactions are tokenised and never stored in plain form on our…

Encryption in Transit and at Rest

All data sent between your device and our servers is protected by TLS encryption. Stored account data — including payment records from UPI and Paytm — is encrypted at rest, so it cannot be read even if a server were physically accessed.

Cookie Policy

We use strictly necessary cookies to keep your session active and functional cookies to remember your lobby preferences. Analytics cookies are used only with your consent, and you can withdraw that consent at any time through the cookie settings in your browser or account panel.

Account Security Controls

Your account is protected by password authentication, and we strongly encourage enabling two-factor verification. Unusual login attempts trigger automatic alerts to your registered phone or email, giving you immediate notice of any access you did not initiate.

Data Retention Schedule

Identity data is held for the duration of your account and for the period required after closure under applicable financial and legal obligations. Session and device logs are retained for a shorter window and purged automatically once that window closes.

Third-Party Data Sharing

We share your data only with service providers who need it to fulfil a specific function — payment processors like your UPI or PhonePe provider, identity verification services, and fraud prevention tools. None of these partners are permitted to use your data for their own marketing.

Requesting Changes to Your Data

To correct, export or delete your personal data, submit a request through email or live chat with your account email and the action required. We verify your identity before acting and confirm completion in writing once the request is fulfilled.

Your Privacy Questions Answered

These questions cover the rights you hold over your personal data on fainalank, how our data practices work in practice, and what steps to take if you want to view, change or remove your information. If your question is not covered here, reach us through email or live chat and our privacy team will respond directly.

We collect your name, email address, phone number, date of birth and the payment method identifiers you use — such as your UPI ID or Paytm-linked number. We also collect session and device data to verify that account access is legitimate.

Payment details are tokenised at the point of entry and passed directly to the payment processor. We store only a transaction reference, not your full UPI ID or PhonePe credentials, so your payment account details are never held in readable form on our servers.

Yes. Submit a data access request to our privacy team via email or live chat, including your registered account email. We will compile and send your data within the timeframe required by applicable law, usually within 30 days of verifying your identity.

Send a deletion request through email or live chat. We will close your account, remove personally identifiable data from active systems, and confirm completion in writing. Some transaction records may be retained for the period required by applicable financial regulations.

Only with partners who perform a specific function for your account — payment processors, identity verification providers and fraud prevention services. These partners are contractually prohibited from using your data for any purpose outside the service they provide to us.

You can adjust cookie preferences through the cookie settings banner when you first visit, or through your browser settings at any time. Withdrawing consent to analytics cookies does not affect your ability to use the platform or access your account.

Contact our privacy team directly via the email address listed in your account settings. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction, as permitted under applicable local law.

How fainalank Handles Your Personal Data

How to Reach Us About Your Data

Data Handling, Cookies, Security and Retention

Encryption in Transit and at Rest

Cookie Policy

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

Your Privacy Questions Answered

01 What personal data does fainalank collect when I open an account?

02 How is my payment data protected when I use UPI or PhonePe?

03 Can I request a copy of all the data fainalank holds about me?

04 How do I ask fainalank to delete my account data?

05 Does fainalank share my data with any third parties?

06 How can I manage or withdraw my consent to cookies?

07 Who do I contact if I believe my privacy rights have been violated?

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